What is it?
The reporting channel for companies is an internal communication mechanism through which notifications (or messages) made by members of the organization or by other people linked to it are received and managed , regarding possible improper or illegal actions that they have witnessed or are aware of and that are contrary to the company's rules , both national and international.
The main purpose of the reporting channel is to promote a culture of transparency, responsibility and regulatory compliance , allowing those who have information about incorrect activities to report it anonymously or confidentially without fear of retaliation. In this way, it seeks to detect and address in a timely and effective manner possible irregularities, fraud, workplace harassment, discrimination, embezzlement, corruption and any other improper practices .
Whistleblowing channels can be managed internally by the organisation or through an external provider specialising in receiving and handling complaints. Confidentiality and whistleblower protection are often key aspects of ensuring that the system is effective and that the information provided is treated appropriately.
It is important to note that the whistleblowing channel should not be used to report falsely or with malicious intent, as this could have legal consequences for the whistleblower. Therefore, individuals are encouraged to use this channel responsibly and ethically, with the genuine purpose of improving integrity and transparency within the organization.
Regulations
Law 2/2023, of February 20, which transposes the so-called whistleblowing Directive (Directive (EU) 2019/1937) , establishes the obligation of companies with more than 50 employees and all public entities to have an internal information system through which employees can report violations of the legal system within the framework of a professional relationship.
The following entities are required to have an internal reporting channel:
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Private companies with 50 or more employees . Those with fewer than 250 employees can share resources and means for managing the information they receive.
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Private companies falling within the scope of EU acts on financial services, products and markets, prevention of money laundering or terrorist financing, transport security and environmental protection.
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Political parties, trade unions, business organizations and their foundations whenever they receive or manage public funds .
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All entities that make up the public sector .
Get to know the best whistleblower channel software
Choosing the best whistleblowing channel software will depend on each organization’s specific needs, size, budget, and security requirements. However, there are several popular and trusted options on the market that are commonly used to implement effective whistleblowing channels, which are presented below:
Adoria symmetry integrates a personalized reporting channel so that work teams, clients and suppliers have a space through which to report any irregularities anonymously and in the language of their choice. The administrator can designate different levels of permissions among their managers and access for external collaborators from their control panel, as well as forward complaints directly to an external supplier.
Colorirus allows the anonymization and archiving of complaints within the legal time limits, taking into account all the information security measures, protection and data conservation. Two protocols can be generated: confidentiality, where only the people responsible for attending the complaints channel have access to the data, or anonymity, where a third party keeps the data and no one in the organization has access to it. Its implementation is aimed at all types of companies as an effective tool to discover the existence of irregularities and to be able to mitigate the criminal liability of the company.
Lefebvre Sentinel is a software that allows the implementation and management of an internal information system in organizations, complying with all regulatory requirements. Those responsible for the channel can guarantee the confidentiality of the system, comply with the obligations of anonymity, communication with the informant through the messaging system and automatic notifications, as well as involve other participants in the investigation, ensuring the duty of confidentiality. In addition, the document manager and the alert manager facilitate efficient management of each complaint and compliance with legal deadlines.
Centinela also allows you to export information through reports.
Qmpliance is a centralized platform for consulting firms and law firms. Its Complaints Channel has several very clear and defined points:
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Customizable: Visible branding and personalized domain for the firm or consultancy and for clients.
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Dynamic and collaborative: Constant communication with all people involved in the case. With the option to receive notifications.
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Allows anonymity: Qmpliance is a 100% cloud platform.
Regtech is a solution that allows employees and people related to the company to report suspected misconduct within the company in an easy way, guaranteeing confidentiality and anonymity.
Its implementation is simple. It is a SaaS and turnkey solution that does not require integration, it comes prepared and preconfigured so that it is ready in a matter of minutes.
Tirant comliancers is a corporate tool for continuous improvement. Its Whistleblowing Channel applies to all those people who have information about possible regulatory violations in a work or professional context.
Your office can provide any of the following functions to companies, city councils, business organisations, public bodies, etc.:
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Implementation of the Whistleblowing Channel software.
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Periodic maintenance of the platform.
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Legal advice.
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Management and legal advice on complaints filed.
Compliancers helps you with an economic proposal for lawyers and consultants.
The reporting channel and the work environment are significantly related in a work environment.
An effective reporting channel is an essential tool for detecting a positive and healthy work environment. By encouraging transparency, trust, and early resolution of problems, the organization can address work environment challenges and work toward a more productive and satisfying environment for all employees.
