The Citizen Folder application is presented as an indispensable ally to facilitate the interaction of citizens with the different Public Administrations, allowing procedures and queries to be carried out in a simple and centralized manner from a single place.
What is Citizen Folder?
Carpeta Ciudadana is a free app developed by the Government of Spain that allows citizens to access their personal data and files in a secure and centralized manner. It centralizes all the information that the Public Administration has about you . This includes notifications, official documents, files in process...
Advantages
-
Instant notifications: Citizen Folder notifies you instantly when you receive an official notification, whether it is a traffic fine, a court ruling or a tax requirement.
-
History of procedures: Do you need to consult a tax return from two years ago? In Carpeta Ciudadana you will find a complete record of all the procedures carried out with the Administration, which greatly facilitates the search for documents and the follow-up of cases.
-
Access to cadastral data: With Carpeta Ciudadana you can consult cadastral data quickly and easily, without having to go to any office.
-
Client representation: With the appropriate authorization, you can access your clients' data and carry out procedures on their behalf, which greatly speeds up file management and improves customer service.
How to start using Citizen Folder?
-
Download and installation: Search for "Citizen Folder" in your mobile device's app store and download it.
-
Registration and identification: Create an account using your electronic ID, digital certificate or Cl@ve PIN.
-
Access to your data: Once identified, you will be able to access your files, notifications and personal documents.
-
Representation authorization: To access your clients' data, you must have their express authorization through the app itself.
Tips to get the most out of it
-
Keep the app updated
-
Familiarize yourself with the different sections and tools of the app to discover its full potential.
-
Activate notifications to stay up to date with updates on your files and procedures.
-
If you have any questions or problems, please consult the help section of the app or contact customer service.
